Complaint processing process
We share the customer complaint with the relevant department based on the consumer dispute resolution standards announce
by the Fair Trade Commission to continuously manage such claims being made again in the future.
가로로 스크롤 하여 보실 수 있습니다.
Scope of application |
This shall apply to all customer claims for products manufactured at Ulsan/Cheongyang/Jeonju/Daejeon Factory of Aekyung Chemical. |
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Process |
![]() Customer claim filed ![]() Receive claim and share with relevant department ![]() Determine situation and cause ![]() Establish plan to prevent recurrence ![]() Negotiate with customer ![]() Completion and follow-up measures |
Details |
The company is working to build trust with customers by cooperating with relevant departments when there are customer claims to promptly determine cause and establish plans to prevent recurrence pursuant to the company's claim and complaint processing regulations. |